The Working Order displays an error or warning message when the data entered doesn't meet order submission criteria.
Note: Learn more about preventing issues with Optimize the Working Order.
Unavailable for retailer
Message: None of the items requested were available for the retailer or order specified.
This error means the product doesn't meet product visibility rules. You can't add the product to the Working Order because it isn't visible to the company selected in the cart.
This error often appears when you use View As to browse the Product Gallery with one company's visibility rules but have a different company selected in the Working Order.
To fix it, make sure the right company is selected in the Working Order. If it is, brands can check the product's visibility rules, like Customer Groups or Warehouse assignments to understand why it's not available and make updates as needed.
Currency warnings
Message: Some products in this order are unavailable in this currency. To remove unavailable products, click OK. To keep all products and adjust the order manually, click CANCEL.
This error appears when the selected Currency doesn't match all products in the Working Order. It often happens if you change the company in the Working Order after adding products.
Message: Item is not available for [currency_code]
This error appears when a product isn't priced in the currency set in the Working Order. It can happen if you use View As to browse products for one company but have a different company with a different currency selected in the Working Order.
If the selected company in the Working Order is correct, check the currency in the Order Details tab. For additional troubleshooting, brands can review Product Pricing and buyers can contact their Sales Rep to request updates.
Shipping location and option
Message: No Shipping Locations Selected. Please select one or more shipping locations to continue.
This error appears when Bulk Ordering (multi-door shipments) is enabled for a company and at least one shipping location isn't selected in the Working Order.
To fix it, go to the Order Details tab and choose the shipping locations from Shipping Address field.
Note: Learn more about bulk orders with How to set up bulk ordering (for brands) and Ship to multiple locations with bulk ordering (for buyers).
Message: Oops! Please select shipping options
This error appears on the Order Review tab when a Shipping Option isn't selected.
To fix it, choose a Shipping Option from the dropdown. If the order has multiple splits (deliveries), select an option for each one.
Not available to the selected retailer
Message: Some product(s) are not available to the selected retailer.
This error appears when products don't meet the product visibility rules for the company selected in the Working Order.
Brands can review product visibility rules related to Warehouse, Currency, Customer Groups, Pricesheets and Inventory Settings.
Incompatible Order Type
Message: The item you are attempting to order is not available for this order type [type]
This error appears when a brand uses New Order Flow, which splits orders by Order Type: Prebook or Immediate (ATS).
NuORDER sets the Order Type based on the first product added to the cart. For example, if you add a Prebook product first, you can only add other Prebook products to the Working Order.
To fix it, check the Working Order to confirm whether it contains Prebook or Immediate (ATS) products. If you need both, submit them as two separate orders. You can also select the trash icon to clear the cart and reset the Order Type. This removes all products from the Working Order. The next product you add sets the new Order Type.
Order rules
Message: One or more line items does not meet quantity requirements set by [brand]. Please update your line items before submitting.
This error appears when a product doesn't meet the minimum or maximum rules set by the brand.
For example, a specialty product might have a limit of two per order. Check the Products tab in the Working Order for details about any missing requirements.
This issue often relates to order splitting rules set by the brand. When order splitting is enabled, minimums apply to each split order. Most often, they apply by delivery window instead of across the Working Order.
To fix it, add or remove products under each delivery window to meet the requirement. For more info, contact your sales rep.
Please select a sales rep
Message: Please select a Sales Rep
NuORDER should automatically assign a Sales Rep in the Working Order. If it doesn't, go to the Order Details tab and select a Sales Rep from the dropdown menu.
Required fields
Message: Check your required fields! Looks like at least one required field is missing a value.
Required fields are marked in teal. If any are missing, NuORDER shows an error message and blocks order submission until you update the missing information.
Change View
Change View displays the Working Order's products in a tile format. Use it to visually review items in your order and spot issues like incorrect quantities or duplicate products.
Note: Learn more with Optimize the Working Order.
Message: You've over-ordered! We've flagged the items in red. You'll need to reduce your quantities or remove unavailable styles before submitting your order. Use the Quick Nav to easily view and edit the flagged styles.
Products highlighted in RED indicate that the product doesn't have enough stock available.
To fix this, either remove the product using the X icon or adjust the quantities by selecting the product or using the Back icon in the upper-left corner.
Message: At least one product is missing quantities.
Products highlighted in YELLOW indicate that the size quantities were left blank.
To fix this, add quantities by selecting the product or using the Back icon in the upper-left corner.
Message: You can't have the same product twice for the same ship dates. Please select a different date range.
Products highlighted in BLUE indicate that you have a duplicate product with the same ship dates in your order.
To fix this, either remove one of the products with the X icon or adjust the ship dates by selecting the product or using the Back icon in the upper-left corner.
Company or buyer information not present
Message: Unfortunately, the buyer assigned to this order is no longer on the company.
This error appears if the assigned buyer was removed from the selected company after the order was submitted. To allow editing, the brand can re-add the buyer to the original company if appropriate.
Message: Unfortunately, the retailer assigned to this order has been archived or is no longer available.
This error appears when the company assigned to the order was archived after the order was submitted. To allow editing, the brand can unarchive the company and re-add the buyer if appropriate.