When a brand sets up Order Splitting rules, your orders may split into multiple orders, based on specific criteria (examples: Ship Start, Ship End, Season, Department, or Warehouse).
For example, if an Order Splitting rule is set up for Season and your order includes products from Fall and Spring, then when that order is submitted, it'll split into two orders: one for Fall and one for Spring.
Each split order is differentiated by a dash and a number at the end of the Order Number. For example, the below image shows an order split into three orders represented with -1, -2, and -3.
If you see orders with more complex dashes at the end of the Order Number, such as -1-A, -1-B, etc., then this indicates that the order was split by multiple rules and/or by multiple doors with bulk ordering.
When editing a Split Order generated by a Bulk Order, the brand will be configured in one of the following ways:
- Configuration 1: Allow the ability to select multiple locations in the Split Order, which will result in more splits.
- Configuration 2: Prevent the ability to select multiple locations in the Split Order. You can adjust quantities and choose another location (from the list of addresses in the initial Bulk Order), but you can only select one location, preventing the generation of additional splits.
Brands can contact Support to select their preferred configuration for editing Split Orders generated by a Bulk Order.
With either configuration, if a user edits a Split Order, they can find a Shipping or Billing address by typing its name in the address field or selecting it from the dropdown menu, which lists:
- The default address first (which is also preselected)
- All other addresses alphabetically (A-Z)
Note: For the brands without the address search feature, scroll through the lists to find and select an address.
See Promotions on Split Orders for scenarios and potential outcomes when editing a split order with Promotions.
If you're a sales rep or sales manager, contact an admin user to request updates to your brand's Order Splitting rules.
Have a question about orders? See our Working order FAQ.