US domicile brands using Lightspeed Payments can offer ACH Payments, so buyers can pay for their orders using bank account information. When activated, ACH payments are available in both the main application and our NuORDER Mobile app.
Note: If you’re at a US domicile brand using Lightspeed Payments and you’d like to offer ACH Payments, contact our Payments team at nuorder.paymentsgtm@lightspeedhq.com. If you’re interested in using Lightspeed Payments, contact your Account Manager.
Access orders
From the left navigation menu, go to Orders. Hover over the order and select the $ dollar sign icon to review the payment information.
Review the History of the payment and select See More and View payment details for additional information.
Payment
After finalizing shipping or other costs, send the invoice by hovering over the order and selecting the Invoice icon. Alternatively, you can select the kabob icon for More Actions and choose Invoice. For more details, see the Send invoices article.
Note: Want to see ACH payments from the buyers perspective? See ACH Payments for buyers.
Similar to credit card payments, you can also make an ACH payment on behalf of the buyer. Under the order’s Payment Method, select Bank Account, choose an account, and then Submit. If a payment method is missing, contact the buyer.
Issue refunds
To issue a refund, go to the order and select Refund in the upper-right corner. Follow the instructions in the How to initial a refund article.