Welcome to NuORDER! Check out these resources to get started, explore, or find what you need.
- NuORDER Learning & Support
- Wondering how to do something?
- Have a technical issue?
- Curious about product releases?
- Want to update your contract?
NuORDER Learning & Support
Introducing our new resource center, where you can access courses, your support tickets, and other knowledge resources tailored to you. On the home page, you'll find options to manage your support tickets, browse the knowledge base, check recent release notes, or explore courses through the learner dashboard.
Check out NuORDER Learning & Support.
Learner Dashboard
The My Learning Dashboard on NuORDER Learning & Support provides a personalized experience curated to your learning needs.
In the My Learning Path section, you can pick up where you left off or start a new course. You can also check out what you'll earn after completing a learning path, the number of required courses, and any due dates.
Micro courses cover one topic while interactive courses dive into multiple areas. Pair these with the live and pre-recorded Workshops, Knowledge Base articles, and NuORDER Learning & Support's best practice content to go from novice to expert even faster.
Start a course on the Learner Dashboard.
Wondering how to do something?
Use our Knowledge Base and NuO, an in-app help resource.
Knowledge Base
Our Knowledge Base help desk offers articles that include how-to's and answers to common questions regarding the NuORDER platform. Our navigation menu and search feature make it easy to find relevant articles, videos, and animated tutorials.
Explore our Knowledge Base (sign in to view all content).
NuO, your in-app help resource
Select the chat icon in the lower-right corner to access NuO, your in-app help resource:
- Read helpful articles directly in the app.
- Review past messages and questions.
- Access the Learning & Support resource center.
- Connect with a Support team member when you need extra help.
- Upcoming enhancement: NuO's AI help component is currently busy learning and will be available in a future release, so you can get instant answers to your questions.
Note: NuO is also available in NuORDER Mobile by tapping the main menu and selecting Chat. Learn more with Mobile 4.0 overview.
Have a technical issue?
Our Heroes are here to help if you run into a technical hurdle that stands between you and success with NuORDER. Team members across the globe are available via phone, email, or chat. NuORDER Heroes can assist you with platform or integration issues, as well as answer questions. We recommend that you first email heroes@nuorder.com with the details of what you need help with, so we can properly assist or route the communication.
See our Support contact information.
Curious about product releases?
We keep you updated about product changes through emails, in-app messages and release notes.
Emails
We send product release emails to all customers when a new release goes out, highlighting what’s changed, and the benefits to you.
Opt in to our emails through content download forms and our blog subscription sign-up.
In-app messages
New releases include an in-app message, which displays at the top of the screen the next time you log in to NuORDER, after a release. This message provides a high-level overview of what’s changed, along with a link to view the full release notes.
Release notes
Each product release includes a detailed set of release notes, including links to pertinent articles. We provide platform updates, as well as mobile updates.
See our latest web and mobile release notes.
Want to update your contract?
Your Account Manager is ready to work with you on contract changes, such as adding users, purchasing a feature, or discussing your upcoming contract renewal. Reach out to your assigned Account Manager directly to discuss your relationship with NuORDER.
Not sure who they are? Contact heroes@nuorder.com if you're unsure of the name or contact information of your Account Manager.