Welcome to NuORDER! This article provides information about logging in.
How to log in
To log in, go to nuorder.com and select Log In from the upper-right corner (or go directly to app.next.nuorder.com/login). Enter your email address and password, and then select Log In.
When your user is created, you’ll receive a temporary password in your welcome email. If you can’t find this email, check your Spam folder and add NuORDER to your safe sender list. If you still can’t find your password, select Forgot your password?.
When you log in for the first time, follow the prompts to change your password. In the future, you can change your password directly in NuORDER by hovering over your initials and selecting Edit Profile.
Enter and confirm a new password, and then select Save. For your security, we require that all passwords meet the following criteria:
- At least 10 characters.
- Should be unique and hard to guess.
- No spaces at the beginning/end.
If you wish to include an additional level of security to your login, select Manage multifactor authentication settings and follow the steps outlined in Multifactor authentication (MFA).
Getting logged out automatically?
To protect your information, NuORDER automatically logs you out after 2 hours of inactivity. If you suddenly find yourself back at the login screen, it either means you've been logged out due to inactivity or that you have logged in on another device.
Locked out?
To help protect your account, multiple incorrect login attempts prompts a password reset suggestion. If failed attempts continue, your account will be temporarily locked and you’ll be directed to heroes@nuorder.com for help. The Support team can assist you with unlocking your account and resetting your password.