Welcome to NuORDER. This article explains how brand users and buyer users can log in to NuORDER for the first time. It also includes steps for finding your welcome email, resetting your password, and answering common questions.
Note: Have you logged in before and forgotten your password or want to change it? Go to the FAQ section of this article.
Overview
Watch this video to learn how to log in to NuORDER for the first time, then continue reading for detailed instructions.
Note: Some visuals in the platform may have changed since the recording of this video.
First-time login instructions
Follow these steps to log in to NuORDER for the first time.
- Open your email inbox and find the welcome email with your email address and temporary password. If you can't find this email, go to the FAQ section of this article.
Example welcome buyer user email
Example welcome brand user email
- In a buyer user welcome email, select Login to your account. In a brand user welcome email, select Go to your new account. You can also go to nuorder.com and select Log in, or go directly to app.next.nuorder.com/login.
- On the login page, enter the email address and temporary password from the welcome email, then select Log In.
- Follow the prompts to change your temporary password. For your security, we require that all passwords meet the following criteria:
- Enter at least 10 characters.
- Use a unique password that's difficult to guess.
- Don’t include spaces at the beginning or end of your password.
- Optional: To add another layer of security to your account, select Manage multifactor authentication settings and follow the steps in Multifactor authentication (MFA).
- After you enter and confirm your new password, select Save.
FAQ
Q: What do I do if I can’t find my welcome email or forgot my password?
A: If you can’t find your welcome email, follow these steps. If you already have a NuORDER account and forgot your password, start at step 2.
- Search your email account's Spam folder. For details on accessing this folder in Gmail, Apple mail, and Outlook, go to How to check your Spam folder.
- If you locate the welcome email, follow the steps in the First-time login instructions section of this article.
- If you can't locate the welcome email, continue to step 2.
- Add hello@nuorder.com to your contacts so you can receive the password reset email. Also add heroes@nuorder.com to your contacts so you can contact NuORDER Support if you need help. Learn how with Adding an email to your safe sender list.
- Go to nuorder.com and select Log in, or go directly to app.next.nuorder.com/login.
- Select Forgot your password?.
- Enter your email address, complete the verification prompt, then select Send email.
- In the password reset email, select Reset Your Password and follow the prompts. If you can't find the password reset email, search your email account's Spam folder.
Q: I tried to log in multiple times and I got locked out. What do I do?
A: To help protect your account, NuORDER suggests resetting your password after multiple incorrect login attempts. If you continue to enter incorrect information, NuORDER temporarily locks your account and directs you to NuORDER Support. Support can help unlock your account, so you can reset your password.
Q: After I log in for the first time, how do I change my email or password going forward?
A: You can change your email address or password by selecting your initials and then selecting Edit profile. After you update your email address or password, select Save. For detailed instructions, go to Edit your profile.
Q: I got logged out. What happened?
A: To protect your information, NuORDER automatically logs you out after 2 hours of inactivity. If you return to the login screen, NuORDER may have logged you out because of inactivity, or you may have logged in on another device. Log in again to access NuORDER.