When to contact the brand vs. NuORDER

If you have a question about NuORDER, reach out to either the brand sales rep or the NuORDER Support team, based on the below scenarios. 

Contact your brand sales rep regarding:

  • Questions on an order.
  • Product specific questions.
  • Questions about order requirements.
  • Questions about shipping status and tracking information.
  • Updating shipping or billing addresses.

Note: If you don't know your sales rep, check out How to find my sales rep.

Contact the NuORDER Support team regarding:

  • Technical issues.
  • Data issues.
  • Questions about how to use NuORDER.
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