Add and manage credit cards

Streamline your buying process by securely adding credit card information in NuORDER.

• Security and your card
• Who manages card information
• Accepted cards
• Add and manage cards
• Troubleshooting tips

Note: Brands may also offer the option for ACH Payments. See ACH Payments for buyers and ACH Payments for brands. 

Security and your card

Your credit card information is encrypted and stored in a 3rd party vault. This means no one has access to your credit card information beyond the last four digits of the card. Your card is saved to your buyer profile, so it's accessible across brands you have relationships with and always available when you're in checkout completing a purchase (for the brands that allow cards).

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Who manages card information

Credit cards are managed at the buyer-level. A brand user can add a card for a buyer, but the brand can only remove the cards they added.

When adding a card, the brand user must confirm that they’re authorized to add the card on behalf of the card holder and that they can charge payments to the card on orders.

Brands determine if credit cards are accepted on orders.

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Accepted cards

NuORDER accepts all Visa, MasterCard, Discover, and American Express cards, including virtual prepaid credit cards.

NuORDER also supports payments from international credit cards. For example, if the buyer uses an Australian card to place an order in USD, the order will be in USD, the funds deposited into your bank account will be in USD, and the cardholder's card statement will show a charge in AUD.

Note: Foreign exchange fees are applicable when using an international credit card to transact in a non-local currency. This is charged to the cardholder by the credit card issuing bank and merchant services provider.

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Add and manage cards

Hover over your initials in the lower-left corner and select Manage Payment Methods. 

Select Add new in the upper-right corner and choose Credit Card.

Reminder: Some brands may also offer the option to add a Bank account. 

Enter the Credit Card Information:

• Card Number
• Expiration Date: MM/YY
• Security Code (also known as CVV): Three digits on the back of the card
• Cardholder Name: Exactly as shown on the card
• Nickname: Optional

For the Billing Information, enter details exactly as they appear on your bank's records to avoid issues adding the card. 

For security purposes, after a card is added and saved, only the card's Nickname can be edited. 

Select Save Card to store your card information.

Note: If you receive an error when entering credit card or billing information, review our troubleshooting tips.

All saved cards display on the Credit cards tab, where you can edit a Nickname or Remove a card. 

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Troubleshooting tips

Adding credit card information is usually straightforward, but errors can occur. Follow these steps to identify and resolve common issues:

• Verify card details: Make sure that the card number, expiration date, Security Code (also known as CVV), and billing address are entered correctly. The name, billing address, and phone number must match the information on file with your credit card issuer.
• Check the card’s status: Confirm with your bank that the card is active and authorized for online transactions. Some cards may require additional security steps, like a one-time password (OTP).
• Address browser issues: Clear your browser cache or switch to a different browser to resolve potential system issues.

If issues persist, contact our Support team, providing any error messages or additional details.