Brightpearl integration

• Data flow
• Sync frequency
• Turnaround time
• Your team's involvement
• Your responsibilities

• NuORDER team's involvement
• NuORDER's responsibilities
• Data transfer method
• What's supported

Export parameters: Brightpearl will provide you with product field export options and ask you to specify which Brightpearl fields you'd like to have mapped.

Segmentation: You can use a custom field “NuOrder product” (yes/no) to only sync a segment of your product catalog.

Carryover styles: Let us know if your brand works with carryover styles. There are a few different ways this can be supported in NuORDER.

Creating & updating customers: Our system will be able to identify which customers are new and which already exist in our system.

Buyer data (name, email address, sales rep assignment): is also included in the customer data feed.

Data mapping: You will export company fields from Brightpearl for mapping in NuORDER. Additional custom fields can be supported if needed.

Multiple billing & shipping addresses: are supported.

Export parameters: Your NuORDER export will include all customers.

Archiving customers via the integration: You are able to archive/unarchive customers via the integration.

Segmentation: You can use a custom field “NuOrder customer” (yes/no) to only sync a segment of your customer base.

Common upload errors: The most common upload error is when Line 1 or Country is missing from any billing or shipping address. Make sure this is entered for every customer, including department stores.

Process for new customers: When working with a new customer in NuORDER, you will need to save the order as a draft. Your team will need to add the new customer record into Brightpearl first and export it to NuORDER.  Once the customer is visible in NuORDER, the sales rep can open their draft, select the customer, fill in the buyer's name and email address, and submit the official order.

Customer creation: The integration is able to create a new customer from NuORDER to Brightpearl when an order is synchronized and the customer is not found in Brightpearl.

Immediate ATS (available to sell) quantities: You will be able to specify which quantities or calculations you want to be sent to NuORDER. 

Future inventory: is supported.

Multiple warehouses: are supported. You will need to set up the warehouses in NuORDER prior to uploading your data. (Go to Admin > Brand Settings.)

Prebook inventory: is supported with up to 4 prebook windows.

• UPC
• Quantity

Custom fields: are supported.

Sync parameters: You will be able to select ‘Approved’, ‘Pending’, or ‘In Review’ orders to be exported from NuORDER.

Order fulfillment process: Once the order has been synced to Brightpearl, your team will take it from there per your normal approval and fulfillment process.

Editing or canceling orders: After the order has been imported into Brightpearl, any further changes must be done directly in Brightpearl.

Require Customer PO: The integration has two options for populating the Customer PO Number; either using the NuORDER Order number when the PO is left blank, or requiring all orders to have a Customer PO Number.

NuORDER Requirements

The following action must be taken to send orders to Brightpearl:

Order must be ‘Approved’ in NuORDER. If orders are manually moved into the ‘Processed’ status, they will not be exported to Brightpearl.

Order creation: Orders that have been split to back order in Brightpearl, will be created as new orders in NuORDER. Parent order data fields are retained on the new order to link the back order to the original. 

New Orders in NuORDER can only be created from Back Orders that originate (and are split from orders) in Brightpearl. 

Orders marked as ‘Shipped’ in Brightpearl will trigger the integration to synchronize in NuORDER and for Brightpearl to provide tracking information. NuORDER can accept order shipment data back from Brightpearl, including:

• Shipping Method
• Tracking Number
• Shipment Date
• Shipped Quantities

Automated schedule: Order Shipments can be exported to NuORDER every 30 minutes.

Import errors due to missing data: To accept an order shipment from Brightpearl, the Order Number and all line items must exist in NuORDER. If any of the records are not found in the order, you will first need to update the order in NuORDER.