Zedonk will be connected to NuORDER through a flat file integration, meaning the two systems will be generating CSV files of your data and transferring them back and forth through an FTP.
The flow of data includes:
- Products - from Zedonk to NuORDER
- Customers - from Zedonk to NuORDER
- Inventory - from Zedonk to NuORDER
- Orders - from NuORDER to Zedonk
For products, customers, and inventory: You will click a button in Zedonk to initiate each data transfer. Orders are automated hourly.
Turnaround Time
The average Zedonk integration will take approximately 8-10 weeks from the project kickoff to completion. This does not mean we'll be spending 8-10 weeks writing code, but rather this is the complete time to get through all stages of the rollout. The part of the process that takes the most time is prepping your Zedonk data for the integration. Once this is complete, testing and final review should only take a couple weeks.
- Planning and discovery sessions
- Any preparation on your side to get your Zedonk data cleaned up and ready for integration
- Testing and review in the NuORDER sandbox
- Adjustments
- Final review and sign-off
- Transfer from sandbox to production
- Post-launch troubleshooting
Who's Involved From Your Team
- Your Zedonk Administrator, or someone technical who is familiar with your specific setup.
- A Sales or Operations Manager who understands your business, how it is structured and how the reps sell.
What you'll be doing:
- Answering questions about your specific Zedonk setup and sales process.
- In some cases, you might need to make some bulk adjustments (e.g. editing for consistency) to your data in Zedonk so that we can achieve the best possible experience for your users in NuORDER.
- Reviewing your data in the NuORDER sandbox and providing feedback.
- Reviewing test orders in Zedonk and providing feedback.
- Reviewing and validating again as any adjustments are made to the feeds.
- Providing the final sign-off to go live.
- Reviewing the data feeds day-to-day after you go live to make sure everything is looking correct.
- Working with us and Zedonk to address any issues that may arise once your team is using NuORDER in the live sales environment.
Who's Involved From the NuORDER Team:
- An Integration Manager who will be your day-to-day point person, manage the project and guide you through the rollout from start to finish.
What we'll be doing:
- Asking questions about your specific Zedonk setup and sales process.
- Working with Zedonk as they configure the data files to import & export to our system.
- Advising on special requirements or customizations, and how they can be achieved through the integration.
- Configuring your FTP settings in NuORDER.
- Reviewing test data with you in the NuORDER sandbox.
- Generating and exporting test orders to Zedonk.
- Making sure your team is updated throughout the process and addressing delays that might occur on either side.
- Working with you and Zedonk to troubleshoot any unexpected issues that arise after launch.
What's Supported: Products
| Capabilities |
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Creating & updating items: Our system will be able to identify which items are new and which already exist in our system. Pricing & Multiple currencies: Multiple currencies are supported. The product data will include a default wholesale and retail price for the each currency you are using. Additional levels of pricing can be supported through customer-level discounts. Export parameters: Your export from Zedonk is based on seasons: you will select one season to export at a time. Export Frequency: You will click a button in Zedonk to send product data to NuORDER. |
| Callouts |
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Automated data transfer is not supported at this time. You will click a button in Zedonk to initiate each data transfer. Custom fields are not supported at this time. If you have a business requirement that is not covered in the standard setup, please review this with your Integration Manager. Disabling/archiving/canceling products is not included in the product data from Zedonk at this time. You will manage this directly in NuORDER. |
What's Supported: Customers
| Capabilities |
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Creating & updating customers: Our system will be able to identify which customers are new and which already exist in our system. Multiple billing & shipping addresses are supported. Customer level discounts are supported. Export parameters: Your NuORDER export will include all active customers in Zedonk. Export Frequency: You will click a button in Zedonk to send customer data to NuORDER. |
| Callouts |
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Automated data transfer is not supported at this time. You will click a button in Zedonk to initiate each data transfer. Buyer data (name, email address, sales rep assignment) will be managed directly within NuORDER. Customer addresses can be edited through NuORDER. Zedonk can accept new addresses on an order and it will update the existing record in Zedonk. Custom fields are not supported at this time. If you have a business requirement that is not covered in the standard setup, please review this with your Integration Manager. Archiving (i.e. deactivating) customers is not included in the data feed from Zedonk at this time. You will manage this directly in NuORDER. Process for New Customers: You will add the customer directly into NuORDER and add the customer name into the company code field. The new company will be created in Zedonk and will match back to NuORDER through the company code field. |
What's Supported: Inventory
| Capabilities |
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Immediate quantities: Your inventory data will reflect the available-to-sell quantities from Zedonk. Export Frequency: You will click a button in Zedonk to send inventory data to NuORDER. |
| Callouts |
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WIP (work-in-progress) inventory is not supported at this time. Prebooking: For items that should have unlimited quantity available in NuORDER, you will control this directly in NuORDER via the Admin section. Rules can be based on any product attributes, and you will have direct access to control and update the rules as needed. |
What's Supported: Orders
| Capabilities |
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Export Parameters: You will be able to select Approved, Pending, or In Review orders to be exported from NuORDER. Import/Export Schedule: Orders will be transferred from NuORDER into Zedonk hourly. Order fulfillment process: Once the order has been synced to Zedonk, your team will take it from there per your normal approval and fulfillment process.
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| Callouts |
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Custom fields are not supported at this time. If you have a business requirement that is not covered in the standard setup, please review this with your Integration Manager. Order Import Failures: When we send the orders to Zedonk, we provide the Zedonk customer code as well as the product UPCs. If any of these values are not recognized in Zedonk (e.g. if there was a typo, or the record has been altered in the ERP), the order will fail to import. If this happens, you will need to review the order and resolve the issue. Editing or Canceling orders: After the order has been imported into Zedonk, any further changes must be done directly in Zedonk. If you can’t locate a PROCESSED order in your ERP: If an order was mistakenly moved too far into PROCESSED in NuORDER, it will miss the automatic export to ZEDONK. Luckily, it’s easy to resend an order (Admin users only):
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