From the left navigation menu, go to Orders and select the Payments icon ($) for the order.
Select Refund next to the payment you wish to refund. Below the Refund link is the last day a refund can be issued. This date is based on when the payment was made. You have 180 days after the payment date to issue a refund.
If you don’t see a date (and you would like to add this rule) or if you would like to adjust the number of days within which a refund can be issued following a payment, contact Support.
Issued refunds appear within the associated Payment.
Enter the Refund Amount:
- The minimum amount you can refund is $1.00.
- The maximum amount you can refund is the amount of the original charge.
After entering the amount, select Apply Refund.
