Marketplace Connect user guide (for brands)

Welcome to Lightspeed NuORDER! This is your guide of helpful tips and resources to set up and keep your products, inventory, customers, and orders up to date in Marketplace Connect.

Product management

When updating and archiving your products…

• Update product data via your integration. If your brand is not integrated, update from the Product Gallery or by file import. When importing a data file, use the product data template provided in Download: Marketplace Connect data templates.
• Archive styles that are no longer Active.
• Products with a wholesale price of $0 are disabled from view.

Best Practices:

• Provide as many attribute details for better product visibility/search appearances.
• Contact Support to add new attribute fields at marketplaceconnect@lightspeedhq.com.

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Inventory

To update your inventory:

• Match all UPC, Date, Quantity, and Warehouse info with Product Data.
• When importing a data file, use the inventory data template provided in Download: Marketplace Connect data templates.
• Update inventory regularly—daily updates are recommended for multi-channel sellers.

When adding inventory:

• Full inventory files are preferred.
• Set inventory to 0 for sold-out sizes or items.
• If you can’t zero out quantities, enable the Hide Products with no Inventory setting.

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Customers (aka companies)

When updating and archiving your customers…

• Update customer data via your integration. If your brand is not integrated, update from the Customer module or by file import.
• Archive inactive customer records.
• Use the NuORDER Customer Code to ensure customer updates do not create duplicates.
• For customers with multiple addresses, add new addresses to the existing record.
• Add new Marketplace customers into your internal system for repeat business tracking.

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Connection requests

• Integrated brands will not see approval options in the Manage Connection Requests screen.
• Use the In Review status to let buyers know the request is being processed.
• Use the ellipsis icon under Actions to change status to: In Review, Declined, or Archived.
• For more info, check. out: Manage connection requests.

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Buyers

• When a new buyer is saved in your portal, an invite is sent to them automatically.
• Always verify the email address before submission.

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Order management

You’ve got orders! Now what? 

How to Charge, Fulfill, and Export Your Orders

1. View Orders:
   
   Orders appear in your portal shortly after submission and default to Review status. 
2. Review & Charge Orders:

• • Confirm you can fulfill quantities, make any necessary adjustments
  • Add Shipping costs in the Payment modal.
    • From the Order Details page, select the $ Payments icon in the upper-right corner.
      
      
    • Enter a Shipping Amount.
      
      
  • If everything is good to go, Charge the order. For partial shipments, repeat these steps as needed. Order payment status will update automatically to Partial Payment or Paid in Full.
    
    
  • When ready, move the order to the Approve, Processed, or finally Shipped status if applicable

3. Enter Orders in your system:

• • Non-integrated: Manually enter orders or export full order details. (Tip: We recommend using a File Uploader within your system to quickly sync orders. )
  • If Integrated: Your Implementation Manager will review what triggers your order to sync automatically.

4. Mark Orders as Processed: 
   • Mark the NuORDER status as Processed once entered in your system. Updating the order status helps you stay organized by clearly showing which orders are new, haven’t been paid, or have already been entered in your system.

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Post-launch support

Contact Support at marketplaceconnect@lightspeedhq.com or use the ChatBot located in your portal.

Learning & Support resources

Click here to access your Marketplace Connect courses: 

• Setting Up Your Portal
• The Brand Admin 
• Orders Management
• Customizing Your Marketplace Profile

Payment Resources: 

• Processing full or partial payments on orders
• How to initiate a refund
• Review transactions and deposits
• Download a Payment History report