Note: This article applies to brands open in the Marketplace (beta).
Buyers use the Marketplace to discover new brands and products. When a buyer who isn’t connected with your brand places an order, you get an email about the order and another letting you know a new company contact was created.
In NuORDER, select Contacts from the left navigation menu to review the new contact and reach out to them if you need more information.
If you're using an integration, create a company record in your ERP to sync this and future orders.
Next, select Orders to review and finalize the order by approving or canceling it.
Include the Order Source column and use the optional filter to identify where each order originated: Brand Portal, Marketplace, or both.
- Brand Portal: The buyer added all products from the Brand Portal.
- Marketplace: The buyer added all products from the Marketplace.
- Both (Brand Portal, Marketplace): The buyer added products from both the Brand Portal and the Marketplace.
Things to keep in mind:
- Editing an order (in NuORDER or via API) doesn’t change the original Order Source.
- Reorders always show Brand Portal as the source, no matter how the original order was created.
Note: Learn more about managing orders with Orders page overview.