Before updating product data, review Product data overview. Then use this FAQ for answers to common questions, organized by topic.
Product
Q: What defines a product in NuORDER?
A: A unique product is created based on the combination of Style Number + Season + Color.
Reminder: For a single product, when there are multiple rows of data, information must be the same in all columns, with the exception of Size.
Q: How do products display in NuORDER?
A: Each color-way of a style has its own instance in the Product Gallery. Select a product to review the full details, including the breakdown of color options available for that style, delivery dates, pricing, and more.
Explore this demo to learn how product data appears in NuORDER.
Q: Why can't I access all of my products in the Admin Product Gallery?
A: The Admin Product Gallery displays up to 12,000 products. If you have more than 12,000 products, some won't be visible in your admin product gallery. Use the sort column to control which products appear first. Sort the products you need to appear before the 12,000 mark.
Note: This image is an example template and may be different from the template you're using.
Q: How can I deactivate and activate products?
A: First, if you're unsure if you want to deactivate or archive products, go to Deactivate vs. archived products for brands. If you decided to deactivate products, follow these steps. If you want to archive products, follow the steps in Archive products.
To deactivate or activate products individually, go to the Product Gallery. Hover over a product image and select the pencil icon.
Use the Disable product toggle to deactivate or activate the product, then select Save Product.
To deactivate or activate products in bulk, use the Product Data template by going to Settings > Brand Admin > Data > Product Data. In the Disabled column enter Y to deactivate a product and N to activate it. Save your spreadsheet, return to the Product Data page in NuORDER, and upload your saved file.
Note: This image is an example template and may be different from the template you're using.
Template
Q: What's the expiration date for the template download link generated in NuORDER?
A: Download links generated in NuORDER expire after 7 days. Return to Brand Admin > Data to download a new template, as needed.
Q: Do I have to complete all of the columns in the template?
A: No. Only the required fields are mandatory. However, providing more detail improves the experience for your reps and buyers.
Q: What are the required fields on the product data template?
A: Required fields are Style Number, Season, Color, Size, Name, and Wholesale Price. Complete these fields for every product. Category is not a required field, but it's strongly recommended.
Explore this demo to learn about the required fields in the Product Data template.
Q: I have extra fields that aren't on the template. Can I add this information to NuORDER?
A: Yes. You can create additional columns and the Onboarding team can build those into your brand portal.
Examples: Collection, Divisions, Brand Names.
Q: Is the order of the columns important?
A: No. NuORDER reads column headers by name, not position.
Note: If you want to display your information in a certain order, let the Onboarding team know and they'll configure your brand portal to match.
Q: Some columns in my template appear locked or are missing. What does that mean?
A: Locked and missing columns are controlled by your brand portal setup. Columns may be locked because they're mapped to an ERP or integration, which means they can only be updated from the source system. Missing columns may not have been added to your portal configuration, or may have been removed. Contact your account manager or NuORDER Support if you need a column added or unlocked.
Q: We carry multiple brands. How do I populate my data templates and what will that look like in NuORDER?
A: Ultimately, all of your products, regardless of brand, belong on one set of templates. Best practice is to add a column header (such as Brand Name), which would then function as a filter to help differentiate the brands you carry.
Q: How are category and subcategory related?
A: Category and Subcategory are nested filters. They have an “all or nothing” rule, so if you put data in some rows in either column, complete all rows in that column for them to work correctly.
Q: Are there any special characters to avoid?
A: Yes. Avoid characters that cause delineation in all fields. NuORDER supports special characters such as ©, ™, and & in the Description column only.
Note: These characters can become corrupted if copied and pasted directly from the web into your data template. NuORDER uses UTF-8 language encoding.
Q: We have long product descriptions. Is there a character limit?
A: No. Keep in mind that lengthy descriptions push other product details lower in the product view, which means more scrolling for customers.
Q: Can we use HTML formatting?
A: No. The one exception is the break line code <br> to create new lines or paragraphs in a large body of text in the Description column.
Note: Contact NuORDER Support if you want specific custom fields to accept <br> tags.
Colors
Q: What if our products don’t have a color?
A: Color is a required field. If your products aren't differentiated by color, use a placeholder such as Multi or Assorted.
Seasons
Q: What if we don’t differentiate our products by season?
A: Season is a required field. Use a placeholder such as Core or Year-round if Season isn't applicable to your business. This information can also be hidden from your brand portal. Contact your account manager or NuORDER Support to set this up.
Q: We carry styles from season to season. What's the best way to reflect this in NuORDER?
A: If you offer a product as a part of a specific Season (example: Holiday), you can assign that Season and then adjust it later. Assign carry-over or replenishment styles to a more general season (example: Core), so you don't have to constantly update your data.
Sizes
Q: How many sizes can I add per product?
A: As many as you need. NuORDER supports brands with 100+ sizes per product.
Q: How do I denote products with multiple size ranges, like kid sizes and adult sizes?
A: Use Size Groups.
Q: What if our products don't have a size?
A: Size is a required field. If your products don't come in different sizes, use a placeholder such as One Size or Units.
Prices and currencies
Note: Product data uploads and price sheet uploads are separate processes. Use the product data template to set standard wholesale and retail prices. Use price sheets to manage company-specific pricing, tiered pricing, or promotional prices. Uploading product data won't update prices managed by a price sheet, and uploading a price sheet won't change the standard prices in your product data.
Q: We haven’t determined all of our prices yet. What do I do if we don't have a price?
A: Price is a required field. You have a couple options:
- Enter 0: By default, NuORDER deactivates these items for reps and buyers. Admin users can usually review deactivated items.
- Enter a placeholder: If you want the item to be visible and orderable, use a placeholder price such as $0.01.
Q: We sell in multiple currencies. How do I set this up in the product data?
A: Create separate Wholesale Price and Retail columns for each of the currencies. For example, Wholesale EUR and Retail EUR; Wholesale CAD and Retail CAD.
Note: Multiple currencies need to be set up on your brand portal before they appear in your product data. Contact your account manager or NuORDER Support to get this set up.
Q: We sell in multiple currencies, but I don't want all of my customers seeing all currencies. Can I designate what currency they see?
A: Yes. All customers need to be assigned to a currency in the Company Data template. When a buyer logs in, they'll only have access to pricing in their assigned currency. Products not offered in a customer's assigned currency won't appear in their portal.
Q: Some of my customers are offered a different price point. How do I handle this?
A: Use price sheets or company-level discounts to manage this. This won't affect how you complete the product data template. Include the standard Wholesale and Retail price for each currency in product data.
Q: I have products where each size is a different price. Is this supported?
A: Yes. Price per size is available as a portal feature. Contact your account manager or NuORDER Support to get this set up, then go to Price per size for upload instructions.
SKUs
Q: Can I use my SKUs as the Style Number?
A: NuORDER is built at the style-color level. You can't use SKUs as your Style Number. The best practice is to use the parent style code and remove the size and color reference.
Note: If storing the SKU in NuORDER is critical to your business needs, add it as a custom field by creating a new column called SKU in the template.
Q: What is considered a parent style code?
A: A parent style code is typically the portion of the SKU that doesn't reference the color or size. For example: Isadora Blouse in Forest, Small; the SKU is MK-409-FRT-S, the parent style would be MK-409.
Note: This image is an example template and may be different from the template you're using.
Troubleshooting
Q: I uploaded successfully but my products aren't showing up.
A: If the upload shows success but products don't appear in the portal, check that the upload finished processing and that you're not filtering by a season or status that excludes the product. For a full checklist of things to confirm, go to Product data overview for brands.
Q: I got an error message for one entry in my Excel file. Did everything else upload?
A: No. NuORDER imports a file only when the full file passes validation. If any row has a blocking error, nothing from the file is saved. This prevents partial imports and keeps your product data consistent.
Q: I keep getting an unknown error message on my Excel file upload. What's happening?
A: The Excel file may contain formatting NuORDER can't process, such as borders, colors, special characters, or merged cells. Try saving a copy of the file as a CSV and uploading again (keep your XLS version for future edits). If the error continues, go to Fix Excel upload errors caused by formatting, special characters, or extra sheets for detailed steps.
Q: I'm uploading product data and the progress bar just loads and loads. What's happening?
A: If the file has several thousand rows, the server may need more time to process it. Try splitting the file into smaller files and uploading them separately. If the issue continues, contact NuORDER Support.