This article provides details on the potential outcomes of editing a Split Order with one or more Promotions.
Note: You can update an order only if the brand allows edits and the order has an In Review status.
Split Orders and Promotions
Brands can offer Promotions, which discount qualifying orders, based on order or product requirements. Examples:
- 10% off of orders over $1000.
- $10 off each product in the Fall season.
Brands can also set up Order Splitting rules, which split one order into multiple orders, based on specific criteria, such as Ship Date or Department, or if there are multiple doors. Split Orders are differentiated by a dash and a number at the end of the Order Number. Examples:
- 55555555-1 and 55555555-2.
- 55555555-1-1 and 55555555-1-2 (if a Split Order splits again).
If an order qualifies for a Promotion, then the promotional discount(s) also apply to the Split Orders. After a Split Order is edited and submitted, the promotional discount(s) remain, depending on the scenario.
Edit a Split Order with a Promotion
From the left navigation menu, go to Orders. You can use the Promotion filter to refine your list of orders. To make changes, hover over an order and select the pencil icon. The pencil icon appears only if the brand allows edits and the order has an In Review status.
You can also select an order to see the order details, including the applied Promotion(s), and then select the pencil icon (if available) to make edits.
When editing an order, it becomes the Working Order. If the current Working Order already contains products, you'll be prompted to confirm if you want to Replace Cart Contents.
In the Working Order, make changes (such as add or remove products), and then submit the order.
Scenarios and potential outcomes
Consider the following scenarios and potential outcomes when editing a Split Order with Promotion(s).
Reminder: Select an order from the Orders page to review the qualified Promotion details.
| Scenario | Potential outcome |
|---|---|
| Add product(s) to a Split Order | If the Promotion is ineligible above a certain amount, then adding a product to a Split Order may remove the promotional discount. Example: A brand configured a Promotion that’s only eligible for orders between $100 and $1000. If adding a product increases the order total to over $1000, then the Promotion will be removed. This update also removes the Promotion from the associated Split Orders. Also depending on the Promotion, the order (and associated Split Orders) may qualify for increased savings or an additional Promotion(s) if offered by the brand. |
| Edit a Split Order after a Promotion expires | Promotional discount(s) will be lost if you change and submit an order that contains an expired Promotion. This update also removes the Promotion from the associated Split Order(s). |
| Remove product(s) from a Split Order | Promotional discount(s) will remain, depending on if the full order still qualifies. Promotional discount(s) will be lost if you change the order value (or quantity of qualifying products) below the promotional threshold(s). |
| Create more Split Orders from a Split Order | If the edited and submitted Split Order splits again, then the associated orders would still qualify for the promotional discount(s) if the full order value (or quantity of qualifying products) doesn’t go below the promotional threshold(s). |
| Cancel a Split Order | Promotional discount(s) information will still display on the order details of the canceled order, depending on if the full order still qualifies. Promotional discount(s) information will not display if canceling the order puts the full order below the promotional threshold(s). |