Learn about promotions with Promotions overview, Promotions on order exports, and the below FAQ. For integrated brands, see also the Promotions implementation guide for integrated brands.
Note: Contact your Account Manager to enable promotions.
Q: Where do I create and manage promotions?
A: If enabled, Brand Admins can navigate to Settings > Brand Admin > Promotions > Manage promotions.
Q: Does a tiered promotion count as one or the number of tiers?
Example: $1-$1000 order = 3% off, $1001-$2000 = 5% off, etc. Is this configured as 1 or 2 promotions inside of NuOrder’s promotion manager?
A: Each tier is a separate promotion. The discount is the main distinction between promotions. You can have multiple qualifiers for a promotion, but you can only have one discount per promotion. See Promotions overview for a video showing you how to set up an example series of product promotions, each with an increased percentage off with the more the buyer purchases.
Q: What types of promotions are available?
A: Promotions can be configured at the Order or Product level, with select criteria for each promotion type. The discount can be a Percentage Off or an Amount Off.
Q: What are some commonly configured promotions?
A: Check out these example selections:
| Order promotion types | Selections |
| % off an order | 10% off (or 20% off) of orders. |
| % off an order on qualifying amount | 10% off (or 20% off) of $200 orders. |
| $ amount off an order | $10 off of $100 orders. $15 off of $200 orders. |
| Product promotion types | Selections |
| % amount off the subtotal of entries | Buy products from a specific category to get 10% off of the item subtotal. |
| $ amount off the subtotal of entries | Buy products from a specific category to get $10 off of the item subtotal. |
| $ amount off individual entries | Buy products from a specific category to get $10 off each item. |
Q: Can promotions vary by customer or be offered to specific customers only? Can promotions vary by Customer Group? Where is this managed?
A: Yes. When configuring a promotion, you can use the Target customers section to select:
- All Customers (default): Choose this option to apply the promotion to all customers.
- Single Company: Select a company contact.
- Customer Groups: Select one, multiple, or all customer groups.
Q: Can I get the promotional discount if my order is split into multiple orders?
A: You still receive the promotion discount if your submitted order qualifies for a promotion, and it splits into multiple orders (based on the brand’s order splitting rules).
However, if you edit one of the split orders, you may no longer receive the promotional discount because the promotion is looking at this single split order, not the full order from which it originated. If you need to edit a split order with an applied promotional discount, connect with the brand and they can choose to manually apply a discount to your edited order.
Q: Can I see promotion information on exported orders?
A: Yes. Brand admins can configure two types of order exports to display promotion information for a single order or multiple orders. For more information, see Promotions on order exports.
Q: Can I see which orders have an applied promotion?
A: Yes. From the left navigation menu, go to Orders. Enter the promotion name in the Promotion filter to refine the list to only orders with that promotion.
Q. When filtering by promotion name, does the search look for orders with all of the order promotion names or just one?
A: The promotion name filter uses “OR” logic, looking for orders with any of the entered promotion name(s). For example, a search for promotion names Promotion A, Promotion B, or Promotion C will display any order with one of the specified promotion names.
Q: Can brands set up one-off promo codes, so buyers can enter these instead of built-in promotions for all buyers? Can brands set these up and give out to select buyers similar to how B2C promo codes work?
A: Coupon codes are not currently included in promotions. If your band has a business need for coupon codes that you would like to share with our Product team, please contact our Support team regarding this Improvement Request.
Q: Can brands set up BoGo or Buy X Get Y promotions in NuOrder?
A: The ability to create BoGo or Buy X Get Y promotions are not currently included in promotions. If your band has a business need for coupon codes that you would like to share with our Product team, please contact our Support team regarding this Improvement Request.
Q: Do custom product schema fields need to be searchable to be used as an eligibility rule for a promotion?
A: No.