Promotions FAQ

Learn about promotions with Promotions overview, Create and edit Promotions, Promotions on order exports, and the below FAQ. For integrated brands, see also the Promotions implementation guide for integrated brands.

Note: Contact your Account Manager to enable promotions. 


Q: Where do I create and manage promotions?

A: If enabled, Brand Admins can navigate to Settings > Brand Admin > Promotions > Manage promotions.

Q: Does a tiered promotion count as one or the number of tiers?

Example: $1-$1000 order = 3% off, $1001-$2000 = 5% off, etc. Is this configured as 1 or 2 promotions inside of NuOrder’s promotion manager?

A: Each tier is a separate promotion. The discount is the main distinction between promotions. You can have multiple qualifiers for a promotion, but you can only have one discount per promotion. See Create and edit Promotions for a video showing you how to set up an example series of product promotions, each with an increased percentage off with the more the buyer purchases.

Q: What types of promotions are available?

A: Promotions can be configured at the Order or Product level, with select criteria for each promotion type. The discount can be a Percentage Off or an Amount Off.

Q: What are some commonly configured promotions?

A: Check out these example selections:

Order promotion types Selections
% off an order 10% off (or 20% off) of orders.
% off an order on qualifying amount 10% off (or 20% off) of $200 orders.
$ amount off an order $10 off of $100 orders.
$15 off of $200 orders.
Product promotion types Selections
% amount off the subtotal of entries Buy products from a specific category to get 10% off of the item subtotal.
$ amount off the subtotal of entries Buy products from a specific category to get $10 off of the item subtotal.
$ amount off individual entries Buy products from a specific category to get $10 off each item.


Q: Can promotions vary by customer or be offered to specific customers only? Can promotions vary by Customer Group? Where is this managed?

A: Yes. When configuring a promotion, you can use the Target customers section to select:

  • All Customers (default): Choose this option to apply the promotion to all customers.
  • Single Company: Select a company contact.
  • Customer Groups: Select one, multiple, or all customer groups.

Q: Can I get the promotional discount if my order is split into multiple orders?

A: Yes. You still receive the promotional discount if your submitted order qualifies for a promotion, and it splits into multiple orders. See Promotions on Split Orders

Q: Can I see promotion information on exported orders?

A: Yes. Brand admins can configure two types of order exports to display promotion information for a single order or multiple orders. For more information, see Promotions on order exports.

Q: Can I see which orders have an applied promotion?

A: Yes. From the left navigation menu, go to Orders. Enter the promotion name in the Promotion filter to refine the list to only orders with that promotion.

Q: What happens when an order or product qualifies for more than one promotion or discount?

A: When an order or product is eligible for multiple promotions, all applicable promotional discounts are applied. Additional discounts, such as a company discount, are also applied. Discounts are stacked in the following order: company-level, product-level, and then promotion-level. Example for a $100 product that qualifies for each:

  • Company-level (10%) discount: $100 * 10% = $10 off. $90 discounted wholesale.
  • Product-level (10%) discount: $90 * 10% = $9 off. $81 discounted wholesale.
  • Promotion-level (10% discount): $81 * 10% = $8.10 off. $72.90 final discounted wholesale

Q: Do promotional discounts appear on placed orders?

A: Yes. When reviewing a placed order (standard or EZ Order) from the Order Details page, PDF, or email, the Price Adjustments menu includes a list of discounts (promotional, company, or manual).

Q: When filtering by promotion name, does the search look for orders with all of the order promotion names or just one?

A: The promotion name filter uses “OR” logic, looking for orders with any of the entered promotion name(s). For example, a search for promotion names Promotion A, Promotion B, or Promotion C will display any order with one of the specified promotion names.

Q: What happens to a Promotion if I make edits from my ERP?

A: When using your ERP to push updates to an order in NuORDER:

  • Qualifying promotions will not be removed, even if they’re no longer active Promotions in NuORDER.
  • New Promotions will not be added, so the order in your ERP and in NuORDER remain in sync.

Q: Can brands set up one-off promo codes, so buyers can enter these instead of built-in promotions for all buyers? Can brands set these up and give out to select buyers similar to how B2C promo codes work?

A: Coupon codes are not currently included in promotions. If your band has a business need for coupon codes that you would like to share with our Product team, please contact our Support team regarding this Improvement Request.

Q: Can brands set up BoGo or Buy X Get Y promotions in NuOrder?

A: The ability to create BoGo or Buy X Get Y promotions are not currently included in promotions. If your band has a business need for coupon codes that you would like to share with our Product team, please contact our Support team regarding this Improvement Request.

Q: Do custom product schema fields need to be searchable to be used as an eligibility rule for a promotion?

A: No.

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