- When you submit a new order, the order record goes into "in review".
- A notification email with the order PDF gets sent to:
- you (the buyer)
- your sales rep
- Your sales rep must review the order. If the order is accepted, they will move it into "approved".
- From there, the brand will process your order. Some brands do this manually and enter them into the back-of-house system, while others have their orders automatically imported. When the order is in "processed", that usually means it's been received and entered in the back-office system.