If offered by the brand, you can make payments on orders using ACH Payments, which debits funds from your chosen bank account. For brands that offer ACH payments, this payment option is available in both the main application and our NuORDER Mobile app.
- Add bank account
- Link bank account to other brands
- Remove bank account
- Submit order with ACH account payment
- Review order payments
- Troubleshooting tips
Note: Brands may also offer the option for credit card Payments. For more information, visit Add and manage credit cards.
Add bank account
You can add a bank account once, and then link it to other brands for order payments. From the left navigation menu, hover over your name and select Manage Payment Methods.
In the Payment methods screen, select Add new in the upper-right corner and choose Bank account.
Reminder: Review the Add and manage credit cards article for steps on adding a credit card, if that option is offered by the brand.
In the Add new bank account screen, enter the following information:
- Nickname: Enter a name for easy reference.
- Email: Enter an email address.
- Full name: Enter a full name.
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Bank account: Select the US currency bank. If needed, enter the name of the bank to search for it.
- When prompted, select Agree and continue to confirm this account connection.
- Choose the account from the provided list, and then select Connect account.
- After the account connection is confirmed, select Continue.
- Authorization: Select the authorization checkbox.
When you’re done, select Save.
Note: If you receive an error when entering bank account information, review our troubleshooting tips.
Link bank account to other brands
To make ACH Payments on orders for additional brands, return to the Payment methods screen and the Bank accounts tab. Locate the bank account, select Add, and then use the checkboxes to choose additional brands. If needed, enter a brand name to search for it. When you're done, select Save.
Select Add again to remove or add more brands.
Note: If authorized, brands can make ACH payments or credit card payments on the buyer's behalf.
Remove bank account
To remove a bank account, return to the Payment methods screen and the Bank accounts tab. Select Remove for that bank account.
Submit order with ACH account payment
When you reach the Checkout screen in the Working Order, you can make your Payment selections. If offered by the brand, you may have the option to enter payment information now or later. To make a payment, select Yes, I’ll enter payment information and enter the Amount to Pay Today.
To make a payment with an ACH account, go to the Payment Method section, select US Bank Account, and then choose the account. If needed, you can select + Add new bank account and follow the steps in the Add bank account section of this article.
Choose how you want to use this payment method: Collect now (to initiate the transaction) or Save for later.
Select the Authorize checkbox, and then Submit Order.
After submitting your order, you’ll receive an email confirming that your payment is currently processing and a new email when the payment finishes processing.
Review order payments
You can also make an order payment from an invoice emailed from the brand.
To review orders and their payment history, go to Orders from the left navigation menu.
Hover over the order and select the $ dollar sign icon to review the order’s payment information. Review the History and select See More for additional details.
Troubleshooting tips
Setting up ACH payment information is usually simple, but errors can sometimes occur. Consider these common issues and troubleshooting tips:
- Account eligibility: Verify that your bank account is eligible for linking. Some account types (such as certain savings or business accounts) may have restrictions.
- Bank outages: Temporary bank outages or maintenance may prevent successful connections. Check if your bank is experiencing an outage and try again later.
- Multi-factor authentication (MFA): If MFA is enabled, ensure all verification steps are completed.
- Updated credentials: If you've recently updated your online banking credentials, confirm the changes are synchronized before attempting to connect.
If issues persist, contact our Support team, providing any error messages or additional details.