This process works for all order export integrations. If an order is in the Processed status in NuORDER, but seems to be missing from your ERP, there are a couple options to resend the order:
- Option 1: Re-add a single order to the export queue
- Option 2: Re-add multiple orders to the export queue
Note: To complete the steps for either approach, you must have the necessary user permission to regress the order status. Based on preferred workflows, some brands may choose to not offer this user permission. If that's the case for your brand's portal, contact our Support team for further assistance.
Option 1: Re-add a single order to the export queue
- Go to the Orders view page.
- Find the order you want to re-send and hover your mouse over it to display the options:
Edit Order Re-Order More Actions - Select the More Actions option (kebab icon) and choose Move to Approved. The integration will then reprocess that order and send it to your ERP (or the FTP folder if you're a FTP only brand).
Option 2: Re-add multiple orders to the export queue
- Go to the Orders view page.
- Select the
green icon for an order you want to re-send to your ERP. After selecting one, all icons to the left of each order turn into checkboxes.
- Select the checkboxes for each additional order you want to re-send to your ERP.
- In the upper-right corner of the Order view page, select the left arrow icon and choose Move processed to approved. The integration then reprocesses those orders and sends them to your ERP (or the FTP folder if you are a FTP only brand).