RLM Integration: Overview & What To Expect

RLM has an API integration that we have developed in-house at NuORDER to connect the two systems. 

The flow of data includes:

  • Products - from RLM to NuORDER 

  • Customers - from RLM to NuORDER 

  • Inventory - from RLM to NuORDER 

  • Orders - from NuORDER to RLM

Turnaround Time

The average RLM integration will take approximately 8-12 weeks from the project kickoff to completion. This does not mean we'll be spending 8-12 weeks writing code, but rather this is the complete time to get through all stages of the rollout. The part of the process that takes the most time is prepping your RLM data for the integration. Once this is complete, testing and final review should only take a couple of weeks.

  • Planning and discovery sessions
  • Any preparation on your side to get your RLM data cleaned up and ready for integration
  • Testing and review in the NuORDER sandbox
  • Adjustments
  • Final review and sign-off
  • Transfer from sandbox to production 
  • Post-launch troubleshooting

Who's Involved From Your Team

  • Someone technical who is familiar with your specific RLM setup.
  • Sales or Operations Manager who understands your business, how it is structured, and how the reps sell. 
  • RLM Support to help answer technical questions.

What you'll be doing

  • Answering questions about your specific RLM setup and sales process.
  • In some cases, you might need to make some bulk adjustments (e.g. adding a new field or editing for consistency) to your data in RLM so that we can achieve the best possible experience for your users in NuORDER.
  • Reviewing your data in the NuORDER sandbox and providing feedback.
  • Reviewing test orders in RLM and providing feedback.
  • Reviewing and validating again as any adjustments are made to the feeds.
  • Providing the final sign-off to go live.
  • Reviewing the data feeds day-to-day after you go live to make sure everything is looking correct.
  • Working with us and RLM to address any issues that may arise once your team is using NuORDER in the live sales environment. 

Who's Involved From the NuORDER Team

  • An Integrations Consultant who will be your day-to-day point person, manage the project and guide you through the rollout from start to finish.

What we'll be doing

  • Asking questions about your specific RLM setup and sales process.
  • Assist with the data mapping between NuORDER and RLM. 
  • Advising on special requirements or customizations, and how they can be achieved through the integration.
  • Reviewing test data with you in the NuORDER sandbox.
  • Generating and exporting test orders to RLM.
  • Making sure your team is updated throughout the process and addressing delays that might occur on either side.
  • Working with you and RLM to troubleshoot any unexpected issues that arise after launch. 

What's Supported: Products

Capabilities

Creating & updating items: Our system will be able to identify which items are new and which already exist in our system.

Additional custom fields are supported.

Pricing & Multiple currencies: Multiple currencies are supported. The product data will include a default wholesale and retail price for each currency you are using. Additional levels of pricing can be supported through customer-level discounts or price sheets.

Pricing per size is not supported.  

Export parameters: Products that fit within the whitelisted Season/Division codes will be an all-or-nothing sync. There is no product "sync to NuORDER" flag for the integration. 

Automated Export Schedule: Hourly.

 

Callouts

UPCs are not required. However, we will map the product's SKU id to our "UPC" field through the integration. If you need your 12-digit UPC code, then we will create a new custom field called "UPC_Code".

Products will be archived manually in NuORDER.

 

What's Supported: Customers

Capabilities

Creating & updating customers: Our system will be able to identify which customers are new and which already exist in our system.

Additional custom fields can be supported if needed.

Multiple billing & shipping addresses are supported.

Export parameters: NuORDER will sync customers based on the Company Number, Customer Type, and Division. 

Automated Export Schedule: Hourly.

 

Callouts

Buyer data (name, email address, sales rep assignment) is not included in the customer data feed and must be managed directly within NuORDER.

Common upload errors: The most common upload error is when Line 1 or Country is missing from any billing or shipping address. Make sure this is entered for every customer, including department stores.

Process for New Customers: When working with a new customer in NuORDER, you will need to save the order as a DRAFT. Your team will need to add the new customer record into RLM first and export it to NuORDER. Once the customer is visible in NuORDER, the sales rep can open their draft, select the customer, fill in the buyer's name and email address, and submit the official order.

 

What's Supported: Inventory

Capabilities

Immediate ATS (available to sell) quantities: You will be able to specify with RLM which quantities or calculations you want to be sent to NuORDER. 

WIP (work-in-progress) inventory and Prebook are not supported through the integration. 

Warehouses: Single warehouses are supported. You will need to set up the warehouses in NuORDER prior to uploading your data. (Go to Admin > Brand Settings.)

Automated Export Schedule: Hourly.

 

Callouts

Prebooking: For items that should have an unlimited quantity available in NuORDER, you will control this directly in NuORDER via the Admin section. Rules can be based on any product attributes, and you will have direct access to control and update the rules as needed. 

 

What's Supported: Orders (NuORDER -> RLM)

Capabilities

Custom fields are supported.

Export Parameters: Orders will be exported from the Approved status in NuORDER. 

Automated Import/Export Schedule: ~5-6 minutes from the time the order has been Approved.

Order fulfillment process: Once the order has been synced to RLM, your team will take it from there per your normal approval and fulfillment process.

 

 

Callouts

Order Import Failures: When we send the orders to RLM, we provide the RLM customer code as well as the product id. If any of these values are not recognized in RLM (e.g. if there was a typo, or the record has been altered in the ERP), the order will fail to import. If this happens, you will need to review the order and resolve the issue.

Editing or Canceling orders: After the order has been imported into RLM, any further changes must be done directly in RLM.   

Order Splitting: RLM requires a unique PO per order. If order splitting is turned on in NuORDER, your Integrations Consultant will enable a setting to auto-split the customer PO. The PO number will be truncated if it exceeds the character limit in RLM. 

NuORDER Requirements

The following action must be taken to send orders to RLM:

Order must be “Approved” in NuORDER. If orders are manually moved into the “Processed” status, they will not be exported to RLM.

 

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