Cardholder FAQs

 

How will I know when my card is charged?

How will I know when my card is refunded?

Will My Card Be Charged Right Away?

Why Was My Card Declined?

Why Do I See a Charge on My Card, Despite A Declined or Canceled Payment?

 

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How will I know when my card is charged?

You will receive an email notification when your card is charged.

 

 

How will I know when my card is refunded?

You will receive an email notification when your card is charged.

 

 

Will My Card Be Charged Right Away?

If you are a buyer entering in credit card information during checkout, your credit card will not be charged until the Brand processes your payment according to their terms and conditions.

In most situations, your card will not be charged until the order is shipped.  You will receive an email notification when your card is charged.

 

 

Why Was My Card Declined?

This can happen for a variety of reasons. Typically, it’s due to our processor being unable to verify the information provided.


If you see an “Invalid Address” notification, it usually means there was something wrong with the billing information. When you go to make a payment, please make sure to enter your billing address as it's exactly displayed on your bank statement. This should be the address your bank has on file. If you have moved recently, try both addresses! Sometimes banks are slow to update new addresses. Expanding abbreviations can help, so using “Street” instead of "St" may fix this notification.

Other reasons include:

      • a mismatch of name on the payment and the card
      • a decline by the card issuer
      • insufficient funds in the account
      • unauthorized payments

Sometimes, if a card is used too many times consecutively, the payment will automatically fail for the security of the payer. To prevent any of this, double-check that you are correctly entering the card information or check in with your card issuer or bank before trying to pay again

 

 

Why Do I See a Charge on My Card, Despite A Declined or Canceled Payment?

If your charge was declined or canceled but you are still seeing a charge on your end, this most likely will be just a pending authorization. The payment will not be going through and the charge will eventually drop off your credit card statement. Depending on your bank, the charge will drop within 1-3 business days. If the authorization remains in your statement for longer than 3 business days, feel free to contact us so that we can look further into this. We will work with you and your bank to reverse the authorization.

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