Managing Cancelled, Delayed, or Reduced Orders

When a style is cancelled by an Admin, it is noted in NuORDER.

Managing Cancelled Styles

From the main menu, look for the teal dot on the Orders icon. Hovering opens a link for Orders with Cancelled Styles, showing a count of orders with cancelled styles.  

Orders with Cancelled Styles menu option.

The Orders list page shows an alert icon ( Alert icon. )next to orders that contain Cancelled Styles. Clicking the alert icon allows you to Drop All or View Order.  

View cancelled styles.

 You can Bulk Drop or Drop Individually, depending on your need. 

Viewing Orders with Cancelled Styles 

Lightbulb icon. This view also allows you to Review Before Dropping. View a summary of the style(s) to be dropped, including total units being dropped and the value of the units before proceeding to drop styles from an order. 

Review before dropping.

Dropping Cancelled Styles 

You can drop your cancelled styles from affected orders and communicate that change to your buyer(s).

Drop this style from selected orders.

The next window gives you the options to Include custom message in affected orders and Cancel/delete orders only containing cancelled styles. 

Confirm dropped style.

Creating a Custom List to Re-Assort Cancelled/Reduced Orders

Begin by filtering your orders by the company.  

Filter your orders by company.

In our example, Cool Casuals only wants to ship their April to June orders starting in July. Filter to show only the orders that are delayed. 

Filter by delayed orders.

Using Custom Lists to Re-Assort Delayed Orders

Since these orders are being cancelled and pushed out, we have the opportunity to present these orders with a new assortment and delivery schedule using Custom Lists.

Custom Lists.

Begin by selecting the orders. Then, from the Actions menu, download Full Order Details. This gives you a full Excel export of everything on the order. 

Gather the style numbers from your order export. Alternatively, you can also bulk download PDFs of your order for a visual representation. 

Order export.

Next, begin crafting a new Custom List with the styles from you cancelled orders. You can start by searching for the style numbers from your products page. You can use our Bulk Search function to search multiple styles at once. 

For more information on Bulk Search contact your admin user to get it set up. 

Bulk Search.

Select your styles and add to your Custom List. Once they are added, go into your Custom List and begin to assort. Make sure to add page dividers or images to help recreate the new order flow

 Select styles and add to your Custom List.

 

 

 

 

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