Why my dropbox images are not synced over onto NuORDER?

If your product images are not synced from your Dropbox onto NuORDER, please consider some of the main reasons below:


  • Did you check off the folder that you would like to sync your images over and clicked on "UPDATE DROPBOX SETTINGS" in the DROPBOX SETTINGS page of Admin? 



  • Make sure your product images are at least 500x500 pixels in dimension.
  • Are your images in the file format of either JPG , JPEG, or PNG? Our system will only allow those file formats for images.
  • Have you checked the IMAGE MANAGEMENT page in ADMIN for any unlinked images in the unlink images section? Any unlinked images will be living on that page.
  • How large are each of your file sizes? If each file is as large as 2MB and there are about 300 images in the folder, then that will cause a "time-out" error in the image sync.
  • Are there over 1000 images in a folder that you are trying to sync? If there are more than 1000 images in the folder, then there is a high chance that it is going to cause a time-out sync error. Therefore, the images will not be synced over onto NuORDER successfully.
  • If your folder contains many files or large files, it will take longer for the images to sync over.
  • Make sure to have as few subfolders as possible found in your Dropbox setting to have a smooth sync.
  • Have you tried reseting your Dropbox by clicking on "RESET DROPBOX IMAGES" button on the Image Management page? This will allow the system to re-sync your images over from the same folder.



  • If you have reviewed all the possible reasons from above and the images are still not syncing over onto NuORDER, then we would suggest disconnecting your DROPBOX and reconnecting your DROPBOX again in the DROPBOX SETTINGS page in ADMIN.




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