Common Reasons an Item is not Available for Retailer

You have selected an item to add to your working order. You are viewing as a retailer, and this item appears available to add. Or maybe you have selected the company in the Order Details page in the working order.

 When adding/submitting the product for this order, you are met with this message “Some products in this order are unavailable to this retailer. To remove unavailable products, click OK. To keep all products and adjust the order manually, click CANCEL."

There are a few different reasons this may be occurring. Here are a few of the more common:

 Products without pricing

If a product has no wholesale price, or $0 as the wholesale price, this item cannot be ordered. This affects only submitted orders, and will not have an effect on draft orders.

This also applies to a product that has prices for one currency and not another. For example, if there is a product at $10.50 USD and 0.00 EUR. If a customer is assigned to EURO pricing, this product is not going to be available to order for the EUR currency user.

Furthermore, what if a product has pricing? Yet it is still not adding to the order properly. This may mean the currency pricing is disabled.

In both scenarios, please follow the following steps for a quick way to see if this is what is blocking the order:

  1. Go to Admin (if you have the ADMIN user access)
  3. Go to the third tab "EDIT"
  4. Find the product that is blocking the order. Select the Edit Pencil Icon to open the product details.
  5. Scroll down to review the pricing that has been set.
  6. If the price is set to $0 or the price is disabled this will need to be updated.
  7. Enter a price, or toggle the price to active, and save.


If the item is available in WAREHOUSE A and not WAREHOUSE B, then the item will not be available for the user that is assigned to only the WAREHOUSE B. Furthermore, if the item has 0 inventory available in the WAREHOUSE B, then the item will not be available for any retailers assigned to WAREHOUSE B.

The difference in warehouses can be avoided, by allowing users at your brand the ability to select between warehouses. Please contact your Account Manager or the NuORDER Heroes to have this ability established.

Pricing Lists

If you utilize Pricing Templates, or Price Lists, this is also a potential reason why the item may not be accessible for a brand assigned to this list.

When a product is on a price list and marked as disabled. It will be disabled for a brand trying to place an order for this item.

To update please download the price list, and change the disabled product from a Y (Yes) to an N (No) and re-upload to make this product available.


Customer Groups

Customer Groups exist solely for the purpose of restricting a product from a retailers view.

If a customer is assigned to a customer group that includes a product that is restricted, then they are not allowed to place an order for this item. Any items that is restricted for a retailer, then they will not be able to view them while logging in. However, as a brand user you will still see this item as available.

The warning of unavailable products will populate when the user is submits an order. 

Please update Customer Groups to make sure all relevant products apply to the retailers that need them. This can be done by going to ADMIN > SETTINGS > CUSTOMER & USER GROUPS. This will give you the ability to edit any restrictions setting that may have been placed.



Expired data in a working order

If your user is working on a new order and added products with old data while the admin user have updated any data/no longer available, then the error message will appear at the time of order submission. 




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    Can any of above be done at a SKU level? we are phasing out some styles so I would like to "turn off" sold out SKU's - can I do this or can you disable only at produce level

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