Common Reasons an Item is not Available for Retailer

You have selected an item to add to your working order. You are viewing as a retailer, and this item appears available to add. Or maybe you have selected the company in the Order Details page in the working order.

 When adding/submitting the product for this order, you are met with this message “Some products in this order are unavailable to this retailer. To remove unavailable products, click OK. To keep all products and adjust the order manually, click CANCEL."

There are a few different reasons this may be occurring. Here are a few of the more common:

 Products without pricing

 If a product has no pricing, or $0 as the price, this item cannot be ordered. This affects only submitted orders, and will not have an effect on draft orders.

 This also applies to a product that has prices for one currency and not another. For example, if there is a product at $10.50 USD and 0.00 EUR. If a customer is assigned to EURO pricing, this product is not going to be available to order for them.

 Furthermore, what if a product has pricing? Yet it is still not adding to the order properly. This may mean the pricing is disabled.

In both scenarios, please follow the following steps for a quick way to see if this is what is blocking the order.

  1. Go to Admin.
  2. Click on the section ‘Product Gallery'
  3. Go to the third tab ‘Edit’
  4. Find the product that is blocking the order. Select the Edit Pencil Icon to open the product details.
  5. Scroll down to review the pricing that has been set.
  6. If the price is set to $0 or the price is disabled this will need to be updated.
  7. Enter a price, or toggle the price to active, and save.


 If there is an item with inventory that exists in Warehouse A, yet the company is set to order from Warehouse B. If Warehouse B has 0 inventory available for this item, the product will not be available for this retailer.

The difference in warehouses can be avoided, by allowing users at your brand the ability to select between warehouses. Please contact your Account Manager or the NuORDER Heroes to have this ability established.

Pricing Lists

 If you utilize Pricing Templates, or Price Lists, this is also a potential reason why the item may not be accessible for a brand assigned to this list.

 When a product is on a price list and marked as disabled. It will be disabled for a brand trying to place an order for this item.

 To update please download the price list, and change the disabled product from a Y (Yes) to an N (No) and re-upload to make this product available.

Customer Groups

Customer Groups exist solely for the purpose of restricting a product from a retailers view.

If a customer is assigned to a group, and that group includes a product that is restricted. They are not allowed to place an order for this item. They will not see it while logging in. However as a brand user you will still see this item as available.

Until submitting this order when the warning of unavailable products will populate.

Please update Customer Groups to make sure all relevant products apply to the retailers that need them. This can be done by going to ADMIN - BRAND SETTINGS." This will give you the ability to edit any restrictions setting that may have been placed.


Past Dates Existing in the Working Order

Where a working order is being built imagine the following scenario.

You have some items in the working order, all with immediate inventory. Set with a delivery starting on the day they were added.

 As a user or buyer, you leave the order to be worked on at a later time.

 You return to NuORDER the next day and add a few more immediate styles.

When going to submit the finalized order you are met with an error message. Even though you know all of these products are available and not restricted by any of the scenarios above. In this scenario, the order that is attempting to be placed is out of the "available order dates."





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    Can any of above be done at a SKU level? we are phasing out some styles so I would like to "turn off" sold out SKU's - can I do this or can you disable only at produce level

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