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Stitch Labs Integration: Overview & What To Expect

Stitch Labs has an API integration that we have developed in-house at NuORDER to connect the two systems. 

The flow of data includes:

  • Products - from Stitch Labs to NuORDER 
  • Customers - from Stitch Labs to NuORDER 
  • Inventory - from Stitch Labs to NuORDER 
  • Orders - from NuORDER to Stitch Labs 

Turnaround Time

Your Stitch Labs integration will take approximately 8-12 weeks from the project kickoff to completion. This does not mean we'll be spending 8 weeks writing code and syncing data, but rather the complete time to get through all stages of the rollout. The part of the process that takes the most time is prepping your Stitch Labs data for the integration. Once this is complete, testing and final review should only take a couple weeks.

  • Planning and discovery sessions
  • Preparation on your side to get your Stitch Labs data cleaned up and ready for integration
  • Testing and review in the NuORDER sandbox
  • Adjustments
  • Final review and sign-off
  • Transfer from sandbox to production 
  • Post-launch validation

Who's Involved From Your Team

  • Your Stitch Labs Administrator, or someone technical who is familiar with your specific setup.
  • Sales or Operations Manager who understands your business, how it is structured and how the reps sell. 

What you'll be doing:

  • Answering questions about your specific Stitch Labs setup and sales process.
  • Making some required bulk adjustments (e.g. adding tags) to your data in Stitch Labs so that we can achieve the best possible experience for your users in NuORDER.
  • Reviewing your data in the NuORDER sandbox and providing feedback.
  • Reviewing test orders in Stitch Labs and providing feedback.
  • Providing the final sign-off to go live.
  • Reviewing the data feeds day-to-day after you go live to make sure everything is looking correct.
  • Working with us to address any issues that may arise once your team is using NuORDER in the live sales environment.

 

Who's Involved From the NuORDER Team:

  • An Integration Manager who will be your day-to-day point person, manage the project and guide you through the rollout from start to finish.
  • An Integration Engineer who will configure the data feeds with Stitch Labs.

What we'll be doing:

  • Asking questions about your specific Stitch Labs setup and sales process.
  • Customizing the integration scripts based on your specific data fields and business rules.
  • Syncing test data into the NuORDER sandbox.
  • Syncing test orders into Stitch Labs.
  • Making sure your team is updated throughout the process and addressing delays that might occur on either side.

 

What's Supported: Products

Capabilities

Creating & updating items: Our system will be able to identify which items are new and which already exist in our system.

Pricing & currencies: We will sync a default wholesale and retail price for the default currency only. If you require multiple currencies, please review this setup with your Integration Manager to see if it can be supported with the Stitch Labs integration.

Sync parameters: You will tag the products that you want to be synced to NuORDER.

Sync frequency: Product updates will be automatically synced hourly

 

Callouts

Custom fields are not supported by the integration at this time. If you have a business requirement that is not covered in the standard setup, please review this with your Integration Manager.

Requirement - Adding Tags: As part of your preparation for the integration, you will need to add tags to your product records in Stitch Labs. These tags will be used for a few purposes:

  • Indicating which items should be synced to NuORDER
  • Adding additional attributes that are standard in NuORDER but are not part of the typical setup in Stitch Labs (e.g. Season, Category, etc)

Multiple currencies are not supported

Availability Dates are not included in the product data integration at this time. You can manage these directly in NuORDER if needed.

 

What's Supported: Customers

Capabilities

Creating & updating customers: Our system will be able to identify which customers are new and which already exist in our system.

Multiple billing & shipping addresses are supported.

Sync parameters: You will tag the wholesale customers that you want to be synced to NuORDER.

Sync frequency: Customer updates will be automatically synced hourly.

 

Callouts

Buyer data (name, email address, sales rep assignment) is not included in the customer data feed and must be managed directly within NuORDER.

Custom fields are not supported by the integration at this time. If you have a business requirement that is not covered in the standard setup, please review this with your Integration Manager.

Two-way customer sync is not supported at this time. Your customers must originate in Stitch Labs and be synced to NuORDER with all the necessary account codes. (This is how Stitch Labs will recognize the customer when the order is synced back in.) Bi-directional syncing for customers is on our product roadmap for future development.

Requirement - Adding Tags: As part of your preparation for the integration, you will need to add tags to your customer records in Stitch Labs. These tags will be used to indicate which wholesale customers should be synced to NuORDER.

Process for New Customers: When working with a new customer in NuORDER, you will need to save the order as a DRAFT. Your team will need to add the new customer record into Stitch Labs first. The customer will be sent into NuORDER on the next run. Once the customer is visible in NuORDER, the sales rep can open their draft, select the customer, fill in the buyer's name and email address, and submit the official order.

 

What's Supported: Inventory

Capabilities

Immediate quantities: Current functionality in Stitch Labs keeps stock "available" until the invoice is closed. By default, our script will pull from the "Quantity Available"  in Stitch Labs. 

WIP (work in progress) inventory can be supported if you are using the Purchase Orders feature in Stitch Labs. Inventory dates will be pulled from the "Expected By" date on the PO.

Warehouses: Multiple warehouses are supported. You will need to set up the warehouses in NuORDER prior to syncing your data. (Go to Admin > Brand Settings.)

Sync frequency: Inventory updates will be automatically synced hourly

 

Callouts

Prebooking: For items that should have unlimited quantity available in NuORDER, you will control this directly in NuORDER via the Admin section. Rules can be based on any product attributes, and you will have direct access to control and update the rules as needed. 

 

What's Supported: Orders

Capabilities

Custom fields can be supported. Custom fields in NuORDER can be synced to Stitch Labs and will be saved as order tags.

Sync parameters: NuORDER will sync "Approved" orders only.

Sync frequency: Orders will be automatically synced every 5 minutes to Stitch Labs.

Order fulfillment process: Once the orders have been synced to Stitch Labs, your team will take it from there per your normal approval / fulfillment process.

 

Callouts

Editing or Canceling orders: After the order has been imported into Stitch Labs, any further changes must be done directly in Stitch Labs.  

Please reference attachment for Stitch Labs Tagging Structure for Data Syncing

 

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