How to Initiate a Refund

You can refund a transaction that is less than 90 days old directly in NuORDER.

1) Go the Orders Page and click on the Payments ($) icon



2) Click "REFUND" next to the payment you wish to refund


 3) Enter the Amount you would like to refund.


Important notes about refunds

  • The maximum amount you can refund is the amount of the original charge
  • The minimum amount you can refund is $1.00
  • The maximum amount for a partial refund is $5,000. If you need to issue a larger partial refund, you can issue multiple refunds of less than $5,000.


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