When a customer has multiple shipping addresses, our system creates a dropdown so the reps can select the right address. This dropdown is generated using the "Address Display Name" field from your customer data file.
Copying the customer name into this field works fine for customers that only have 1 address, but it becomes confusing when there are multiple addresses.
The company Monica's Moda has 2 addresses:
- 2920 W. 68th Street
- 8455 Beverly
Currently, in the dropdown it simply says "Monica's Moda" twice. So there is no way for the rep to know which address they have selected.
You get to decide what you would like displayed in the dropdown. We have found that copying "Line 1" of the address can be helpful, and in some cases the City/State as well.
The dropdown is not printed on the order PDF or anywhere else in the app. It is a label for display purposes only.