I keep getting an unknown error message on my Excel file upload. What gives?

Your Excel file may contain special formatting—borders, colors, special characters, etc—that are causing an issue with the upload.  

The system doesn't accept any special formatting - so make sure your file is squeaky clean.  If you clear the formatting on your XLS document, that should take care of it. Another good trick is to try saving your file as a CSV, and uploading again.

If it still won't go through, let us know. We'll take a look!

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk