Tips for uploading your product data and FAQ's
Product data upload: a few reminders
- DON'T leave mandatory fields blank
- DON'T change the header names
- DON'T use a dollar sign in the pricing fields
- DON'T add a blank row as a divider
- DON'T use a double quote to mark inches. Instead of 12", enter 12 in.
Can't solve the error?
If you are experiencing repeated errors with the same entry in your product spreadsheet, try removing that line from the spreadsheet.
Example: Let's say you keep receiving error messages on row 5 of your file, but you have 100 rows total and the others are fine. Simply delete row 5 from your file, re-save it, close it, and try uploading it again. Your 99 correct products will upload, and you can always go back and manually enter that one product later.
The AVAILABLE START and AVAILABLE END dates aren't required, but we highly recommend including these dates if you have them. These dates will generate the "Availability" filters in the Product Gallery, which allows customers to view the product range by delivery. But the system can only generate these filters if you fill in both a start and end date. Otherwise we don't know where to cut off the filters!
Double-check your Available Start dates. Buyers and sales reps will not be able to specify a Ship Start date before the Available Start date. If it's incorrect, your ability to place immediate orders could be affected.
Take your time and review your Excel file carefully before you upload. A few extra minutes to double-check your entries can save you a lot of time and energy later on. You don't want your customers to see incorrect information!
Make sure there are no missing fields.
Delete columns you are not using (if it's not mandatory, of course!)
Be careful not to have duplicate styles.
Make it easier for your customer by being as consistent as possible. For example, always use the same season name: don't switch from SPRING 12 to SPR12 in different uploads.
Don't change the Season, Style Number, or Color unless you are also including the ID field.
Frequently Asked Questions:
How many sizes can I add per product?
As many as you need. Seriously. We have brands with 100+ sizes per product.
Can I set different prices per size?
Yes! Contact us to activate this setting for your brand. We'll make sure you are using the correct data upload template.
I got an error message for one entry in my Excel file. Did everything else upload?
No. The system will only import a file in its entirety. If any part of your data has an error, nothing from the file will be saved. (Trust us, it's a lot less confusing that way!)
I keep getting the same error message on one line of my Excel file, and I can't seem to fix it. What do I do?
Don't despair! Try removing that one line from your spreadsheet. For example, let's say you keep receiving error messages on row 5 of your file, but you have 100 rows total and the others are fine. Simply delete row 5 from your file, re-save it, close it, and try uploading it again. Your 99 correct products will upload, and you can go back and manually enter or update that one product later.
I keep getting an unknown error message on my Excel file upload. What gives?
Your Excel file may contain special formatting—borders, colors, special characters, etc—that are causing an issue with the upload. Try saving your file as a CSV. If it still won't go through, let us know. We'll take a look!
I'm uploading product data and the progress bar just loads and loads. What's up?
If your spreadsheet if really, really, really large (as in, several thousand lines), the server might not be able to handle the file size. Try splitting it into a few smaller files and uploading them separately. If size definitely isn't the issue, contact us for help. We'll get you through it!