Problems with the app? Send us a debug file.

If you are experiencing problems with the app and need additional assistance, please follow these steps so we can better assist you:

  • If logged in, click on the Menu icon in the upper left-hand corner, and then scroll down to find the "Send Debug Information" link.

                                            Image_from_iOS__5_.png





  • If not logged in -
  1. Tap the gear icon on the bottom right of the screen
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  2. Select "Send Debug File"
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  3. Select "Proceed" to send us debug information
                                         IMG_8876.PNG

  4. Wait for your data to upload. Note that depending on your portal, the file may be quite large so we recommend sending it over WiFi and not cellular data.
                                          IMG_8877.PNG

  5. Once data has been uploaded, include any notes or details you may have in the email, then hit "Send"! A NuORDER team member will respond to you shortly.
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