If you are experiencing problems with the app and need additional assistance, please follow these steps so we can better assist you:
- Log out of the app
- Tap the gear icon on the bottom right of the screen
- Select "Send Debug File"
- Select "Proceed" to send us debug information
- Wait for your data to upload. Note that depending on your portal, the file may be quite large so we recommend sending it over WiFi and not cellular data.
- Once data has been uploaded, include any notes or details you may have in the email, then hit "Send"! A NuORDER team member will respond to you shortly.